VitAct Ltd
We sincerely appreciate the trust and loyalty you place in VitAct Ltd. Our goal is to provide high-quality health and wellness products alongside reliable customer service and satisfaction. If you need to return or exchange a product, please review the important details below.
Returns
If you’re not completely satisfied with your order, you may return it within 30 days of purchase for a refund.
- Products must be unused and in good condition.
- Please return the item(s) to the address listed on your dispatch note or packing slip.
- Postage and packaging fees are non-refundable.
If you are returning an item for exchange, return shipping is your responsibility. However, if the item is faulty or incorrect due to an error on our part, we will provide the appropriate return address and instructions.
Return Address:
RTO VITACT
44 Maynard Road
Hemel Hempstead
HP2 4TR
Return Instructions
Before sending your parcel, please contact our customer service team for return instructions:
Phone: 020 3814 9390 (Monday to Friday, 9am – 6pm)
Email: customerservice@vitactltd.co.uk
We strongly recommend using recorded delivery to return your items. VitAct Ltd is not responsible for any return parcels that are lost in transit, and refunds can only be processed once the returned goods are received.
Refunds
Once we receive your returned unopened item(s), we will issue a refund for the relevant purchase price:
- Refunds will be made to the original payment method.
- The refund amount will reflect the product value, minus any applicable discount proportionately applied across your order.
- Delivery charges are non-refundable.
- Refunds will be processed as soon as possible and, in any case, within 30 days from the date we receive your returned item(s), your cancellation notice, or the date we confirm by letter or email that you are entitled to a refund.
Exchanges & Replacements
If we send you replacement or exchanged products for any reason, we understand that this may result in an additional delivery charge. While we are not obligated to cover this cost, as a gesture of goodwill, we will pay the standard delivery fee (via Royal Mail or similar) on your behalf.
Promotional Offers
Please note that promotions listed on our website may vary from offers made available through other channels.
