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Please read these terms in full before placing an order on our website. Your continued use of this site confirms your acceptance of these terms including Privacy policy, shipping and returns policy.
USE OF WEBSITE
This Website may be used for your own private purposes and in accordance with these terms of use.
You may not print, download any material from this Website or modify, reproduce any content without our prior written consent.

 Liability for links

We accept no liability for the contents of third-party websites to which we are linked either directly or indirectly, since we have no influence over them. A linked page is the sole responsibility of the provider of that page. At the time of linking, the page was checked for breaches of the law and no unlawful contents were found. If we are made aware of breaches of the law, we will remove the link immediately.

SITE UP TIME
All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

DISCLAIMER
These products are not intended to diagnose, treat, cure or prevent any disease. If youre pregnant, nursing or taking any medication you should consult your physician prior to using these products.

RETURN & REFUND

We appreciate the trust and loyalty that you have shown in us by doing business with Vitact Ltd and we are committed to offer the best service and satisfaction from our end. We pride ourselves in offering you the finest health and wellness products. In the event of return or exchange of your product, please refer to the important information as given below.

If you are not completely satisfied with your order, you may return it within 30 days of purchase, for a refund. Send the items back to us at the address listed on the packing slip/dispatch note you received with your order. You must return the product to us unused and in good condition. Postage and packing fees are non-refundable.
If an item(s) is being returned for an exchange, the cost of returning the item to us is the responsibility of the customer. If the item(s) is faulty due to an error on our part, we will give you the FREEPOST address to return the item(s) to us. To return your goods, please use this Freepost address:

VitAct Ltd.

1 Craneswater, Hayes, United Kingdom, UB3 5HW.

In the event of returning a product, please call the Customer Service Team on 02030023553 (Monday to Friday between 9am and 6pm) or email customerservice@vitactltd.co.uk for instructions on returning the parcel. We recommend all returns be sent via recorded delivery. We must receive the parcel that you have sent for the refund to be processed. If we have not received the returned order, we are not liable for any refund.

As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item. We will usually refund any money received from you for the Products using the same method originally used by you to pay for the Products. The amount we will refund to you will be the product value, minus any discount, which has been divided proportionately across the total value of your original order. Delivery charges are non-refundable. We will usually process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your cancellation or the day we confirmed to you via letter or e-mail that you were entitled to a refund of the price of the Products.

In an event where we send you Products in exchange, or as a replacement, for Products, for whatever reason, then we recognizes that you will incur an additional Delivery charge to have such exchange or replacement Products sent to you. As a gesture of goodwill we will meet your costs of standard delivery and so will pay on your behalf the additional Delivery charge made to you by Royal Mail or any other delivery company, even though we are not obliged to do so.
Offers on our website may differ from our other promotions.

LAW AND JURISDICTION

Contracts for the purchase of Products through our Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England.

Arbitration platform

The European Commission provides a platform for online dispute resolution (ODR). The platform can be found at:http://ec.europa.eu/consumers/odr/